Problem Statement

Simplify UI copy of the loyalty dashboard to reduce support tickets.

Overview

Recently we did an analysis of the support tickets we were receiving with respect to our Loyalty Module. We identified that a lot of users were calling to understand the loyalty dashboard. …


I am glad that Indian companies are realizing the importance of having a UX writer in their team. When it comes to creating the most effective user interface for your customers, a team collaboration can work wonders.

Recently, when we tried to upload a latest version of our app on…


Short version. Originally written for Dineout.tech

UX writing involves writing microcopies ( or UX copies ) to speak on behalf of the product and offer an enhanced user experience. This is done by arranging the least number of characters or words in the right order that when read, whether entirely or scanning keywords, conveys the right…


I am talking to you, who is in the initial stages of building a successful start-up. Let’s be honest. You haven’t yet initiated the talks to hire writers for your product & technology teams. Correct?

If I am right, this blog should change the direction of your focus towards product…


Four years ago, in my early 30s, I decided to take a stand for myself. Since my first job, right after graduation, I was working either in Business Development (sales)or Customer Services. Things had to change though, as I was dragging myself to work and needed an immense amount of…


My career went off a totally different tangent 4 years ago. After almost a decade, I moved from a sales and customer service profile to a non-customer-facing, tech writing role. You can read about my transition here.

In this blog though, I would like to talk about the 4 qualities…


UX writing involves writing microcopies ( or UX copies ) to speak on behalf of the product and offer an enhanced user experience. This is done by arranging the least number of characters or words in the right order that when read, whether entirely or scanning keywords, conveys the right…

Ramya Mohandas

I write about UX, Technical Writing & Equality. The best way I expresses myself is through written words, music and art. Weakness is Pizza, any sorts.

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